Thank you for choosing Straight Fruits. We are grateful for your trust in us as people, and in our products. Please read this policy carefully to understand your rights and obligations regarding refunds.
- Returns
a. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We will provide instructions on how to return the product, and upon verification of the issue, we will offer a replacement or a refund.
b. Incorrect Product Received:
If you receive an incorrect product, please notify us within 3 days of receiving the item. We will arrange for the correct product to be sent to you, and we may provide a prepaid return label for the incorrect item.
c. Non-Returnable Items:
Due to the nature of our products, certain items may not be eligible for return. This includes perishable goods such as fresh mushrooms, live mushroom cultures, grain, substrate, and agar plates.
- Refunds
a. Refund Eligibility:
Refunds will be issued for eligible returns based on the conditions outlined in Section 1.
b. Refund Process:
Once your return is received and inspected, we will send you an email notification. If the return is approved, the refund will be processed, and a credit will be applied to your original method of payment.
c. Timing of Refunds:
The time it takes for a refund to be credited may vary depending on your financial institution. Please allow 10 business days for the refund to appear in your account.
- Cancellations
a. Order Cancellation:
You may cancel your order within 24 hours of placing it. After this period, your order may have already been processed, and cancellation may not be possible.
- Contact Us
If you have any questions about our Refunds Policy, please contact us via the form on the Home page.
- Changes to This Policy
We reserve the right to update or modify this Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
Thank you for choosing us. We are committed to providing quality products, and arguably exceptional, but certainly sincere and authentic service.